FAQ's

Private round transportation, Comfortable vehicle with air conditioning, Bilingual driver expert in Mayan culture willing to serve you at all time, Comfort, organization and zero effort to enjoy the entire excursion, Connection with nature and unique experiences, Extensive knowledge of Mayan culture. Specific inclusions may vary by tour, so check your selected itinerary for details.

All our tours are family-friendly, but some activities may have age restrictions, such as swimming in a cenote for babys. 

Yes, we highly recommend travel insurance to cover unexpected events, such as trip cancellations, medical emergencies, or lost luggage. Our service includes travel insurance only when you are inside our transport units. If a serious accident were to happen to you, we will stop the excursion and take you to the nearest hospital.

Packing lists vary by destination, but comfortable clothing, walking shoes, weather-appropriate gear, and personal essentials are recommended. Detailed packing guidance is provided upon booking.

All our destinations are very relaxing. Each one offers activities that are more or less demanding, but they’re optional. Overall, you’ll enjoy the trip effortlessly.

Yes, we strive to accommodate dietary needs. Please inform us of any restrictions or allergies during booking so we can make necessary arrangements.

Of course, we offer customized destinations. If any of our lists don’t suit you, we’ll work to tailor the experience to your needs.

All tours include knowledgeable local guides fluent in English. For other language needs, let us know during booking.

Full refunds are available for cancellations made more than 30 days in advance and up to 90% if the cancellation is made before15 days of the trip. If cancellation is made 7 days in advance, there is no refund. If the tour has been completed we do not make refunds.

Booking can be done online via our website. We accept credit, debit cards and bank transfers. We’re proud to announce that we also accept cryptocurrency payments; in fact, we prefer it. We’re the only tour agency in Mexico that has made this possible.

Mayan Excursion

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