Refund Policy

1. Understanding Our Refund Policy Process

We provide clear guidelines on requesting refunds, ensuring a fair resolution for cancellations or adjustments to your bookings.

2. Eligibility for Refunds and Cancellations

Refunds are applicable for cancellations made within our specified timeframes, depending on the nature of your booking and services.

3. Steps to Request Your Refund

Submit a refund request through our website or customer support, ensuring a smooth and hassle-free process for eligible transactions.

4. Processing Time for Approved Refunds

Refunds are typically processed within 7-14 business days, depending on your payment method and banking institution.

5. Non-Refundable Services and Exceptions

Certain services, such as last-minute bookings or promotional offers, may be non-refundable. Please review individual service terms before confirming.

6. Changes and Updates to This Policy

We reserve the right to update our refund policy and will notify users of changes to ensure transparency and compliance.

Mayan Excursion

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