Privacy Policy
At Mayan Excursions, we value and respect your privacy. This privacy policy (“Policy”) describes how we collect, use and protect your personal information. By using our services, you consent to our privacy policies and grant us permission to collect and use your personal information in accordance with these policies.
– Information We Collect
We collect personal information from our customers to enhance their booking experience and interaction with our platform. This information includes, but is not limited to, full name, email address, phone number, passport or ID information, credit card details and travel preferences. We may also collect additional information, such as your billing and shipping address, if applicable.
– Use of Information Collected
We use the information collected to process reservations, send reservation confirmations and updates, and to contact our customers in case of emergency. We may also use this information to improve our services and tailor them to our customers’ needs and preferences. In addition, we may use this information to send promotional emails or marketing communications, unless the customer opts out of receiving these emails.
– Sharing information with third parties
We do not share your personal information with third parties, except to comply with applicable laws and regulations or to protect our legal rights. However, we may share anonymous information with third parties for statistical or research purposes.
Terms and Conditions
By accessing and using our website, you agree to comply with the following terms and conditions:
– You agree not to use our website for any illegal or unauthorized purpose.
– We reserve the right to modify or remove any content posted on our website without notice.
– We do not warrant that the content of our website is accurate or up to date. It is the user’s responsibility to verify information before taking any action.
– We are not responsible for any damage or loss resulting from the use of our website.
– Links to third party websites are provided for informational purposes only. We do not control and are not responsible for the content of these websites.
– All copyrights and trademarks belong to their respective owners.
– By booking a service or product on our website you automatically agree to the cancellation and refund policies set forth on our website.
– By registering on our site you agree to receive promotional emails or marketing communications, unless you opt out of receiving these emails.
– By using our website and/or purchasing any services, you agree to be bound by all of the above policies, as well as the privacy and security policies set forth on our site.
– We reserve the right to cancel any reservation or service purchased in the event of non-compliance with the terms and conditions set forth in this policy.
Coockies Policy
We use cookies on our website to enhance your browsing experience. Cookies are small text files that are stored on your device and allow us to recognize you when you visit our website. We use cookies to:
– Store your browsing preferences and settings.
– Collect statistical information about how you use our website.
– Customize the content and advertising displayed on our website.
– Improve the functionality and performance of our website.
You can choose to accept or decline cookies by modifying your browser settings. However, please note that if you choose to decline cookies, you may not be able to use all of the features of our website.
Information Security Policy
At Mayan Excursions, we take the security of your personal information very seriously. We have implemented security measures to protect your information from unauthorized access, disclosure, alteration and destruction. The following are some of the security measures we implement:
– We use a secure server to store your personal information.
– We use Secure Socket Layer (SSL) security protocol to protect your personal information during transmission over the Internet.
– We use encryption to protect your personal information stored on our servers.
– We use strong passwords and restrict access to your personal information to only those employees who need that information to perform their jobs.
Opt-Out
We offer our customers the option to opt-out of receiving promotional or commercial e-mails.
Changes and Cancellation Policy
At Mayan Excursions we understand that sometimes plans change and you may need to cancel your tour reservation. Therefore, we have established the following cancellation policies to help ensure that your experience is as smooth as possible.
– Cancellations in advance:
If you cancel more than 30 days prior to the scheduled tour, you will be refunded 100% of the tour cost.
If you cancel between 15 and 30 days prior to the scheduled tour, you will be refunded 50% of the tour cost.
If you cancel less than 15 days prior to the scheduled tour, the tour cost will not be refunded.
– Cancellations on the day of the tour:
If you do not show up for the scheduled tour, the tour cost will not be refunded.
– Reservation Changes:
If you wish to change the date of your reservation, you will be charged an administrative fee of 10% of the tour cost.
If you wish to change the number of participants in your reservation, you will be charged an administrative fee of 10% of the tour cost for each person added or removed from the reservation.
We strive to be reasonable in our cancellation policies, but it is important to keep in mind that our tours are customized products and cancellations affect our ability to sell those empty seats. Therefore, we appreciate your understanding and cooperation with these policies.
If you have any questions or concerns, please contact us at contacto@mayanexcursions.com.mx.
